Frequently Asked Questions
What care options are available?
Here at Portobello Place, we are keen to ensure that we take care of everyone in the best way possible. We offer a range of care options including residential care, dementia care, and respite stays.
What does the all-inclusive cost include?
In addition to your care, the benefit of living in our home is the special extras that are part of your stay. Treat yourself to a new hairstyle or start the day with a relaxing spa bath followed by a pedicure or massage. If you’re looking for something more active, the in-house events team has fun exercises and daily activities for all to enjoy. We have a wonderful team of chefs who will gladly cook your favourite dish for you and your guests, and our bar bistro team will organise a special tipple.
Are there any costs outside of the all-inclusive fee?
Everything is included except for private medical costs, which are not covered.
What sort of activities do you provide?
As well as 5-star care, we have many activity options available to all our Portobello Place residents. Activities on offer include arts & crafts sessions including clay workshops, painting classes, and keyring making, flower arranging, and Jewellery making. We’ve recently hosted Lego building, cookery classes, bingo night, seated cheerleading, Oomph exercises, singing sessions, zoom classes, and theatre. Plus, there’s always plenty of board games and a lovely outside space where we hold regular events when the weather permits.
What on-site facilities do you have?
We want all residents at Portobello Place to have access to the very best facilities. We offer both fine and outside dining options as well as a bistro bar. We have a hair salon and nail bar and an in-house cinema. We also offer a full range of spa treatments at our wellness space and access to the special fitness suite.
What’s included in the Bedrooms?
Each of our tastefully decorated bedrooms is en-suite. You’ll find the room fully furnished with a 32” Smart TV included. There is also a dedicated phone line so residents can keep in touch with reception and their loved ones.
How often can my friends and family come to visit?
We know the importance of keeping in touch with loved ones and we do everything in our power to make this as easy as possible. We have an online system where people can book a visit to the home. We have full PPE for guests to make use of and encourage Covid-19 safe visits throughout. If you are not able to visit, each floor has an iPad for Skype, What’s App, or Zoom calls, bookable on our online calendar.
Is there a safe space for my family to visit?
Yes, we have an online scheduling system where loved ones can book individual time slots to visit loved ones. We also have visiting pods and lodges in our gardens, so no matter the weather friends and family can visit in a Covid-19 safe environment.
Can I choose what I eat and when I eat it?
Our on-site chefs love to get creative so will be happy to try and put something together for everyone. They also take care of any dietary requirements. We offer residents the choice of where they eat, whether that is the dining room, the garden, or in their own room. We also have a bistro bar which is always fully stocked!
Do you offer short-term stays?
Yes, we offer both respite and day-care options here at Portobello Place.
Do you manage my medication?
We know the importance of round-the-clock health care and this is something we are proud to offer. We have an on-site team of registered nurses to help with medication and any health care needs.
Do I need to register with the local GP?
We work closely with a fantastic local surgery, where we have visits from the GP every Monday. Of course, if a resident prefers to stay with their current GP we’ll make sure they get to all of their appointments in a chauffeur-driven car!
What other health services do you provide?
We offer 24-hour health care. In addition to our on-site healthcare professionals, we also have a personal trainer. We also work closely with a mobile dentist, optician, and chiropodist who visit the home regularly.
Will I be vaccinated against Covid-19?
We are following NHS advice currently, when a resident is offered a Covid-19 vaccine we will ensure we get them to their appointment so they can be vaccinated accordingly.
How do I arrange a visit?
We would love to meet you. Use the “Arrange Your Viewing” button at the top of the page or give us a call to book your visit and we’ll hopefully see you soon!
How will my care be funded?
There are three main types of care funding, NHS, Local Authority, and Private. Most of our residents are privately funded, and new residents will be asked to provide proof that they can support 2 years’ worth of funding. Our experienced Managers will be able to advise you about the options which may be available. but it is advisable to seek independent financial advice to explore any potential funding opportunities.
*Last report published 01/04/2023
*Correct as of 04/05/2022
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*Correct as of 28/02/2023
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